Last Updated: 05th November, 2024
These terms and conditions (“Terms”) govern the use of services made available on or through https://www.rozgaarsaathi.com and/or the Rozgaar Saathi mobile app (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”). These Terms also include our privacy policy, available at https://www.urbancompany.com/privacy-policy (“Privacy Policy”), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail.
The Terms constitute a binding and enforceable legal contract between Aditwam Rozgaar Saathi Technologies Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at C/O RAVINDRA PANJIYARA, NEAR GOVT MIDDLE SCHOOL, Dudhari, Banka, Banka- 813102, Bihar, and its principal place of business at and its affiliates (“RS”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Worx Services (defined below) on behalf of end-users (“you” or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.
By using the Services, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.
The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers of those services (“Trained Professionals”). As a part of the Services, RS facilitates the transfer of payments to Trained Professionals for the services they render to you and collects payments on behalf of such Trained Professionals.
The services rendered by Trained Professionals are referred to as “Worx Services”. The term “Services” does not include the Worx Services. RS does not provide the Worx Services and is not responsible for their provision. Trained Professionals are solely liable and responsible for the Worx Services that they offer or otherwise provide through the Platform. RS and its affiliates do not employ Trained Professionals, nor are Trained Professionals agents, contractors, or partners of RS or its affiliates. Trained Professionals do not have the ability to bind or represent RS.
The Platform is for your personal and non-commercial use only, unless otherwise agreed upon in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services or Worx Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the RS terms and conditions applicable to that jurisdiction.
The Services are made available under various brands owned by or otherwise licensed to RS and its affiliates.
A key part of the Services is RS’s ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilization of the Services, or as part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting RS at privacy@rozgaarsaathi.com or through the in-Platform settings, you agree and acknowledge that this may impact RS’s ability to provide the Services (or a part of the Services) to you.
In certain instances, you may be required to furnish identification proof to avail the Services or the Worx Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Worx Services.
RS may, in its sole discretion, offer promotional codes that may be redeemed for credits, other features or benefits related to the Services, and/or Worx Services, subject to any additional terms that may apply on a promotional code (“RS Credits”).
To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.
You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.
You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorized use of your Account or any other breach of security with respect to your Account.
You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorized access to your Account.
You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services.
Our Platform may contain interactive features or services that allow users who have created an account with us to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).
As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Trained Professionals, and you agree and acknowledge that Trained Professionals may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Trained Professionals are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our Platform.
You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.
In connection with these Terms and the licences granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.
You agree and acknowledge that RS may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.
You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at https://www.urbancompany.com/privacy-policy and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.
In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.
The Platform permits you to request various Worx Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find a Trained Professional who is able to provide that service at the requested time. If, in the unlikely event we cannot find a Trained Professional for the specific timeslot, we will contact you to find an alternative time.
Once you place a request we will provide confirmation of the booking via SMS, email or a push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. Once a Trained Professional has been identified for the requested Worx Services, you shall receive confirmation in App or via SMS, email or a push notification.
Bookings that are cancelled before confirmation on the Platform will not be charged. RS’s cancellation policy sets out applicable cancellation fees.
In case of the unavailability of, or cancellation by a selected Trained Professional, we will offer you a substitute of the Trained Professional from among our registered Trained Professionals.
RS reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
In respect of Worx Services that you seek to avail through the Platform, you shall be required to pay Trained Professionals the amount indicated at the time of booking as well as amounts towards (a) any additional Worx Services you may avail, (b) out of pocket expenses incurred by the Trained Professional, and (c) expenses arising out of the purchase of goods required or utilized for the performance of the Worx Services (“Charges”). In addition to the Charges payable to Trained Professionals, RS reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Trained Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Trained Professional welfare fee.
RS shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Worx Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Worx Services. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’, you acknowledge that you will be required to pay both Charges and Fees to the Trained Professional.
The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Worx Services, as specified by RS.
For the avoidance of doubt, please note that the Charges are payable to Trained Professionals, and RS acts as a limited collection agent on behalf of such Trained Professionals to collect and transfer amounts due to them.
All Charges and Fees are inclusive of applicable taxes.
RS reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
Charges and Fees that you pay are final and non-refundable, unless otherwise determined by RS or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.
You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. RS will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Worx Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.
We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.
You may elect to cancel your request for services from a Trained Professional at any time prior to such Trained Professional’s arrival, in which case you may be charged a cancellation fee in accordance with RS’s cancellation policy. RS reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.
RS may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail discounted Worx Services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.
RS does not designate any portion of your payment as a tip or gratuity to the Trained Professional. Any representation by RS to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Worx Services is not intended to suggest that RS provides any additional payments to Trained Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Trained Professional who provides you with Worx Services, you are under no obligation to do so. Gratuities are voluntary.
RS prohibits discrimination against Trained Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Worx Services based on any of these characteristics.
We request that you treat all Trained Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Worx Services. Trained Professionals shall be entitled to refuse to perform Worx Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Worx Services at our absolute discretion if you behave towards any Trained Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.
You agree that you will be liable for discriminating against Trained Professionals or for any failure, intentional or otherwise, to provide the Trained Professionals a safe, clean, and appropriate location for them to perform the Worx Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Trained Professional to perform the Worx Services or impact the Services Professional’s health, safety, or well-being, to RS and the Trained Professional.
You agree that in the event a Trained Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to grievanceofficer@rozgaarsaathi.com at the earliest but in any event within 48 (forty eight) hours of such incident.
The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.
We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Trained, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.
You represent and warrant that all information that you provide in relation to the Services and Worx Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Worx Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
In respect of the User Content, you represent and warrant that:
You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:
You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
You shall not attempt to gain unauthorised access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.
You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, a Trained Professional from whom you have availed Worx Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Worx Services independently, without booking the Worx Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Trained Professionals and that this will not preclude you from obtaining services the same as or similar to the Worx Services through the Platform or other means. You further agree that any potential harm to Trained Professionals from the non-enforcement of this clause far outweighs any potential harm to you.
All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by RS or RS’s licensors.
We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or licence to, our or any third party’s intellectual property rights.
These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of RS or its affiliates, to access and use the Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.
You may terminate these Terms, at any time, for any reason by sending a notice to RS at privacy@rozgaarsaathi.com.
Upon termination of these Terms:
The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.
No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.
While RS strives to provide accurate information about Worx Services and Charges, pricing errors may occur from time to time.
You agree and acknowledge that we are merely a Platform that connects you with Trained Professionals, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Worx Services by any Trained Professional, or for any acts or omissions of the Trained Professionals during their provision of the Worx Services including any damage they may cause to property. By booking Worx Services through the Platform, you are entering into a contract with the relevant Trained Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Trained Professional’s performance under that contract.
You agree and acknowledge that soliciting or receiving services from any Trained Professional independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.
We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Trained Professionals.
You hereby accept full responsibility for any consequences that may arise from your use of the Services and Worx Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.
RS will maintain a complaints management framework and will manage this framework on behalf of Trained Professionals in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.
To the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:
In no event shall RS, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if RS or an authorised representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Worx Services, (C) your use or inability to use the Services or the Worx Services, or (D) any other interactions with another user of the Services.
To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten Thousand).
Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Worx Services, use of the Services or Worx Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Bihar shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Bihar in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by RS. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.
You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below:
Name: Vikash Kumar
Designation: Associate Vice President - Customer Experience
Email Address: grievanceofficer@rozgaarsaathi.com
We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.
The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.
We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.
If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.
All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to legal@rozgaarsaathi.com.
No third party shall have any rights to enforce any terms contained herein.
We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.